Terms of Service

Last Updated: September 2026

These Terms of Service (“Terms”) constitute a binding legal agreement between you and Pigeonite (“Company,” “we,” “us,” or “our”) regarding your access to and use of the pigeonite.net website at pigeonite.net and any related software, applications, APIs, content, or services (collectively, the “Service”). By accessing, browsing, registering for, or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy and Cookie Policy. If you do not agree to these Terms, you must not access or use the Service. We may update these Terms from time to time, and your continued use of the Service after any update constitutes acceptance of the revised Terms.

The Service is offered solely to users located in or accessing the Service from the United States. Because we operate under the United States opt-out model for privacy compliance, including the CCPA/CPRA and applicable state privacy laws, we do not deploy an EU-style prior consent banner; however, you may manage your cookie preferences and exercise opt-out rights as described in our Cookie Policy. If you are using the Service on behalf of a company, organization, or other entity, you represent and warrant that you have authority to bind that entity to these Terms.

1. Service Description

pigeonite.net is a cloud-based software-as-a-service (“SaaS”) platform operated by Pigeonite. The Service provides users with access to online tools, features, dashboards, integrations, application programming interfaces, and related functionality made available through pigeonite.net and associated applications. The specific features, plans, and entitlements available to you depend on your subscription tier, order form, or other agreement with us. We reserve the right to modify, enhance, or discontinue any feature at any time, subject to the provisions set forth in these Terms.

The Service is provided on an “as is” and “as available” basis. While we use commercially reasonable efforts to maintain availability and performance, we do not guarantee that the Service will be uninterrupted, error-free, secure, or compatible with every device, browser, or network configuration. Scheduled maintenance, emergency repairs, upgrades, and factors beyond our reasonable control may result in temporary outages or degradation of the Service. You are solely responsible for obtaining and maintaining all equipment, internet connectivity, and third-party services necessary to access and use the Service.

We may offer access to the Service through web interfaces, mobile applications, desktop clients, APIs, or integrations with third-party platforms. Your use of any API or integration is subject to additional technical documentation, rate limits, and usage policies published by us, all of which are incorporated into these Terms by reference. You agree not to exceed any permitted usage limits or to bypass any access controls we implement.

2. User Accounts

To access certain features of the Service, you may be required to register for an account. When registering, you agree to provide accurate, current, and complete information and to promptly update your account information to keep it accurate. You may not create an account using a false identity or on behalf of any person or entity other than yourself or the entity you are authorized to represent. You must be at least eighteen (18) years old, or the age of legal majority in your jurisdiction, to create an account.

You are responsible for maintaining the confidentiality of your account credentials, including any username, password, or API key, and for all activities that occur under your account. You agree to notify us immediately at [email protected] if you suspect any unauthorized access to or use of your account. We will not be liable for any loss or damage arising from your failure to safeguard your credentials or from unauthorized use of your account that results from your negligence.

You may not transfer, sell, or share your account credentials with any third party, and you may not allow any third party to access the Service using your account. If you create accounts for employees, contractors, or other authorized users, you are responsible for their compliance with these Terms. We reserve the right to suspend, restrict, or terminate your account and your access to the Service if we reasonably believe that your account has been compromised or is being used in violation of these Terms.

3. Acceptable Use Policy

You may use the Service only for lawful purposes and in accordance with these Terms. You agree to comply with all applicable federal, state, and local laws, regulations, and ordinances, including the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), and all other applicable state privacy laws. You must use the Service only for its intended purpose and in a manner that does not violate the rights of others or interfere with the operation of the Service.

You are responsible for all data, content, and activity that you upload, transmit, store, or otherwise process through the Service. You agree to respect the intellectual property, privacy, publicity, and other legal rights of third parties. You must not use the Service to collect, process, or store personal information in violation of applicable privacy laws or without appropriate legal basis, notice, and consent where required.

You agree not to take any action that imposes an unreasonable or disproportionately large load on our infrastructure, disrupts or interferes with the Service or its security features, or attempts to probe, scan, or test the vulnerability of the Service without our prior written consent. If you discover any vulnerability or security issue, you must report it to us immediately and must not exploit it.

4. Prohibited Activities

In addition to the general acceptable use obligations above, you are expressly prohibited from engaging in any of the following activities in connection with the Service:

Accessing, tampering with, or using non-public areas of the Service, our computer systems, or the technical delivery systems of our providers;
Deciphering, decompiling, disassembling, reverse engineering, or otherwise attempting to derive the source code or underlying ideas of the Service, except to the extent expressly permitted by applicable law;
Using any robot, spider, scraper, crawler, or other automated means to access the Service or extract data without our prior written consent;
Uploading, transmitting, or distributing viruses, malware, ransomware, spyware, or any other harmful or destructive code;
Engaging in any fraudulent, deceptive, or misleading activity, including phishing, impersonation, or social engineering;
Infringing or misappropriating any intellectual property, proprietary, or privacy rights of any person or entity;
Harassing, abusing, threatening, defaming, or discriminating against any person or group;
Circumventing or attempting to circumvent any access controls, usage limits, rate limits, or security measures;
Harvesting or collecting email addresses, phone numbers, or other personal information of other users without their consent;
Using the Service to send unsolicited commercial communications, spam, or bulk messages;
Reselling, sublicensing, time-sharing, or otherwise commercially exploiting the Service without our express written authorization; and
Using the Service in any manner that violates applicable law or encourages criminal conduct.

Any violation of this Prohibited Activities section may result in immediate suspension or termination of your account, deletion of content, civil liability, and referral to law enforcement authorities where appropriate. We reserve the right to investigate and cooperate with law enforcement regarding any suspected unlawful activity.

5. Content Ownership

All right, title, and interest in and to the Service, including but not limited to software, code, databases, text, graphics, logos, trademarks, service marks, trade dress, designs, sounds, music, videos, animations, and all other materials and intellectual property (collectively, “Company Content”), are owned by Pigeonite or our licensors and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property laws. Nothing in these Terms grants you any ownership interest in the Company Content.

Subject to your compliance with these Terms, we grant you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to access and use the Service and Company Content solely for your internal business purposes and in accordance with the functionality of the Service. You may not reproduce, modify, distribute, sell, lease, license, publicly display, perform, or create derivative works of the Company Content except as expressly authorized by us in writing.

Any feedback, suggestions, ideas, feature requests, or other submissions you provide to us (“Feedback”) may be used by us without restriction or compensation to you. You grant us a perpetual, irrevocable, worldwide, royalty-free, fully paid-up license to use, reproduce, modify, distribute, display, and create derivative works from your Feedback for any purpose. You represent that your Feedback does not infringe on any third-party rights.

6. User-Generated Content

You may have the ability to upload, submit, store, send, receive, or display content, data, or materials through the Service (“User Content”). You retain all ownership rights in your User Content, subject to the license you grant to us below. You are solely responsible for your User Content and the consequences of uploading, posting, or sharing it through the Service.

By submitting User Content to the Service, you grant Pigeonite a worldwide, non-exclusive, royalty-free, sublicensable, and transferable license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform, display, and store your User Content solely for the purpose of operating, providing, improving, promoting, and protecting the Service. This license persists for as long as your User Content is stored with us and continues to the extent necessary for backups, legal compliance, and archival purposes after termination.

You represent and warrant that: (a) you own or have all necessary rights, licenses, and permissions to your User Content; (b) your User Content does not violate any applicable law or these Terms; (c) your User Content does not infringe, misappropriate, or violate any intellectual property, privacy, publicity, contractual, or other rights of any third party; and (d) your User Content is accurate and not misleading. We reserve the right, but not the obligation, to monitor, review, edit, refuse to publish, or remove any User Content at any time for any reason.

If you believe that any User Content infringes your intellectual property rights, please notify us at [email protected] with the information required by the Digital Millennium Copyright Act (“DMCA”). We will respond to valid DMCA notices in accordance with applicable law. Repeated infringement may result in termination of your account.

7. Payment Terms

Certain features of the Service may require payment of fees, which will be disclosed to you at the time of purchase, subscription, or upgrade. All fees are quoted in United States dollars unless otherwise stated. You agree to pay all fees and applicable taxes associated with your use of the Service in accordance with the billing terms in effect at the time the fee becomes payable. We may use a third-party payment processor, and your payments will be subject to the processor’s terms and privacy policy.

If you purchase a subscription, your subscription will automatically renew at the end of each billing period unless you cancel it before the renewal date. You authorize us or our payment processor to charge your designated payment method on a recurring basis for the applicable subscription fees and any applicable taxes. You may cancel your subscription through your account settings or by contacting us at [email protected]. Cancellation will take effect at the end of the then-current billing period, and you will continue to have access to paid features until that date.

All fees are non-refundable except as expressly required by applicable law or as otherwise specified by us in writing. If a payment fails due to insufficient funds, expired card, or any other reason, we may suspend your access to paid features until payment is successfully processed. We reserve the right to change our fees or introduce new charges upon reasonable notice. Price changes will take effect at the start of the next billing period after notice is provided.

8. Service Modifications

We reserve the right to modify, update, suspend, or discontinue the Service, or any part thereof, at any time and for any reason, with or without notice. We may add new features, remove existing features, or change the functionality of the Service as part of ongoing product development. We will not be liable to you or any third party for any modification, suspension, or discontinuation of the Service or any feature.

If we make a material change to the Service or these Terms that adversely affects your rights, we will use commercially reasonable efforts to provide advance notice, which may include a notice posted on pigeonite.net, via email, or through the Service. Your continued use of the Service after the effective date of any change constitutes your acceptance of the modified Service or Terms. If you do not agree to a material change, your sole remedy is to stop using the Service and cancel your account.

We may perform maintenance, upgrades, or repairs that affect the availability of the Service. We will attempt to provide notice of scheduled maintenance in advance when practicable, but we are not obligated to do so. You acknowledge that temporary interruptions may occur and agree that such interruptions will not constitute a breach of these Terms.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE AND ALL COMPANY CONTENT ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. WE EXPRESSLY DISCLAIM ALL WARRANTIES, WHETHER WRITTEN, ORAL, EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, QUIET ENJOYMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE SERVICE WILL BE ACCURATE, COMPLETE, RELIABLE, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL Pigeonite, OUR DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, LICENSORS, SERVICE PROVIDERS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, BUSINESS INTERRUPTION, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO YOUR ACCESS TO OR USE OF, OR INABILITY TO ACCESS OR USE, THE SERVICE, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR ANY OTHER LEGAL THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF: (A) THE AMOUNT YOU PAID TO US FOR THE SERVICE IN THE TWELVE (12) MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO LIABILITY; OR (B) ONE HUNDRED UNITED STATES DOLLARS (US$100.00) IF YOU HAVE NOT PAID ANY FEES TO US DURING THAT PERIOD. THIS LIMITATION APPLIES REGARDLESS OF WHETHER THE LIABILITY ARISES FROM BREACH OF CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER CAUSE OF ACTION.

THE FOREGOING LIMITATIONS WILL NOT APPLY TO LIABILITY ARISING FROM GROSS NEGLIGENCE, WILLFUL MISCONDUCT, FRAUD, OR DEATH OR PERSONAL INJURY CAUSED BY OUR NEGLIGENCE TO THE EXTENT SUCH LIMITATIONS ARE PROHIBITED BY APPLICABLE LAW. BECAUSE SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

You agree to defend, indemnify, and hold harmless Pigeonite and our affiliates, licensors, service providers, officers, directors, employees, contractors, and agents from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising out of or relating to: (a) your violation of these Terms; (b) your User Content; (c) your misuse of the Service; or (d) your violation of any rights of a third party, including intellectual property and privacy rights.

10. Termination

These Terms will remain in effect until terminated by either you or us. You may terminate your account and discontinue use of the Service at any time by following the cancellation procedures in your account settings or by contacting us at [email protected]. Upon termination by you, your right to access and use the Service will immediately cease, and any outstanding fees accrued prior to termination will remain due and payable.

We may suspend or terminate your account and access to the Service, in whole or in part, at any time and without prior notice, for any reason, including but not limited to: (a) your breach of these Terms; (b) your failure to pay fees when due; (c) your engagement in Prohibited Activities; (d) requests by law enforcement or government agencies; (e) unexpected technical or security issues; or (f) extended periods of inactivity. We will not be liable to you or any third party for any termination of your account or access to the Service.

Upon termination, all licenses and other rights granted to you under these Terms will immediately cease, and we may delete your User Content and account data in accordance with our Privacy Policy and applicable law. Provisions of these Terms that by their nature should survive termination will survive, including but not limited to provisions relating to ownership, payment, confidentiality, indemnification, limitation of liability, dispute resolution, and governing law.

11. Contact Information

If you have any questions, concerns, or comments about these Terms or the Service, please contact us using the information below. For legal notices, you may send written notice by email or certified mail to the address listed below.

Company Name: Pigeonite
Email: [email protected]
Phone: +15035550110
Address: 1211 SW 5th Avenue, Suite 1900, Portland, OR 97204, United States

For privacy-related inquiries, including requests to exercise rights under the CCPA/CPRA or other applicable state privacy laws, please refer to our Privacy Policy. For information about cookies and how to opt out of the sale or sharing of personal information under the CCPA/CPRA, please refer to our Cookie Policy. Communications sent to the contact information above constitute valid legal notice to Pigeonite.

12. Dispute Resolution and Governing Law

These Terms and any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be governed by and construed in accordance with the laws of the United States and the applicable US state law, without regard to conflict-of-law principles. Any legal action or proceeding arising under these Terms will be brought exclusively in the federal or state courts located in the applicable US state, and you consent to the personal jurisdiction and venue of such courts.

Except for claims for injunctive or other equitable relief or claims that may be brought in small claims court, any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be resolved through binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. The arbitration will be conducted by a single arbitrator in the English language and in the applicable US state. The arbitrator’s award will be final and binding, and judgment on the award may be entered in any court of competent jurisdiction.

TO THE FULLEST EXTENT PERMITTED BY LAW, YOU AND Pigeonite AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR OUR INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, REPRESENTATIVE, OR PRIVATE ATTORNEY GENERAL PROCEEDING. CLASS ARBITRATIONS, CLASS ACTIONS, AND CONSOLIDATION WITH OTHER ARBITRATIONS ARE PROHIBITED. If a court or arbitrator determines that this class action waiver is unenforceable, the arbitration agreement will be void as to that dispute.

You agree that any claim or cause of action arising out of or related to these Terms or the Service must be filed within one (1) year after such claim or cause of action accrued, except where a longer period is required by applicable law. After that period, any such claim or cause of action will be permanently barred.

13. Miscellaneous

These Terms, together with our Privacy Policy, Cookie Policy, and any other policies referenced herein, constitute the entire agreement between you and Pigeonite concerning the Service and supersede all prior or contemporaneous agreements, proposals, or representations, whether oral or written. If any provision of these Terms is held invalid or unenforceable, that provision will be enforced to the maximum extent permissible, and the remaining provisions will remain in full force and effect.

Our failure to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision. We may assign or transfer these Terms, in whole or in part, to any affiliate or in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of our assets. You may not assign or transfer these Terms without our prior written consent. Headings are for convenience only and do not affect the interpretation of these Terms.